Returns

At VILDA, every product is crafted with care and thoroughly quality-checked before it reaches you. We hope you’ll love your purchase as much as we do.

Because our products are personal care items, we’re unable to accept returns once they’ve been opened or used. This helps us maintain the highest standards of hygiene and product safety for all our customers.

If your order arrives damaged, defective, or incorrect, please contact our team within 7 days of delivery at support@vildabody.com, and we’ll make it right with a replacement or credit.

For unopened items, returns may be accepted within 30 days of delivery — please email our support team before sending anything back to ensure smooth processing.

Thank you for understanding and helping us reduce waste while keeping your VILDA experience clean, safe, and sustainable.